Your information
Privacy Notice
How Vaama Gems uses the information needed to answer enquiries, process orders, and support customers.
Last updated: 28 September 2026
Information we receive
We may receive the name, email, phone number, delivery address, order details, account information, enquiry content, and payment status needed to provide the storefront and concierge service.
Payment card, UPI, and other payment credentials are entered through Cashfree hosted checkout and are not stored by Vaama Gems.
How we use it
We use information to respond to enquiries, create and support orders, verify payment status, arrange delivery, process approved refunds, maintain security, and keep internal operational records.
We do not use payment credentials for unrelated purposes. Access to customer and order information is limited by employee role.
Service providers and retention
We share only the information needed with payment, hosting, delivery, and communication providers involved in the requested service. We retain business and transaction records for operational, security, accounting, and legal needs, then remove or anonymise them when appropriate.
Contact
For a privacy question or request, contact the Vaama Gems concierge through the contact page. We may need to verify the request before changing or disclosing account information.