Returns, Exchanges & Maintenance

15-day returns and exchanges for domestic online orders

This policy applies to domestic India online orders. A return or exchange request must be submitted within 15 calendar days from the date of delivery by emailing [email protected] or contacting the Vaama Gems concierge.

Items must be returned in their original, unworn, unaltered condition, free from scratches, signs of wear, and damage, with all original packaging, the sales invoice, and the applicable Certificate of Authenticity, including a GIA, IGI, SGL, or Vaama Gems certificate where issued.

• Change-of-mind returns and exchanges are permitted within the 15-day window when the item meets the return conditions.
• If the tamper-evident security tag has been removed or tampered with, or the item or packaging shows handling or packaging compromise during inspection, a restocking or refurbishing fee of up to 10% of the purchase price may be deducted based on the item condition and return circumstances.
• Items received damaged, defective, or incorrect are eligible for a full refund or free replacement after verification, with no restocking or refurbishing fee.
• Vaama Gems arranges a fully insured doorstep pickup for approved domestic returns and exchanges. Customers do not pay return shipping fees.

Quality inspection and refunds

All returned items undergo a Quality Inspection at the Vaama Gems facility. Approved refunds are processed within 7 to 10 working days after Quality Inspection approval and credited to the original prepaid online payment method, such as UPI, credit or debit card, or net banking.

Cash and Cash on Delivery refunds are not supported. A refund is considered complete when the applicable payment provider confirms the refund. Any approved deduction is communicated after inspection.

Lifetime mail-in exchange

Vaama Gems offers a lifetime exchange program for eligible domestic customers. Exchange requests are reviewed through a secure, fully insured mail-in process, and the original sales invoice and Certificate of Authenticity are required.

Gold content is valued at 100% of the prevailing market selling rate of gold on the date of exchange. Diamonds and gemstones are valued using prevailing market rates together with technical evaluation of quality and authenticity. Standard making charges, wastage, and promotional discounts from the original purchase are deducted from the exchange valuation.

Repairs, resizing, and lifetime maintenance

One complimentary ring resizing is available within 30 days of delivery for standard ring designs, including free round-trip insured courier service.

Vaama Gems provides complimentary lifetime professional cleaning, ultrasonic washing, and re-polishing. After the initial 30 days, the customer is responsible for round-trip insured courier costs.

Minor repairs and stone tightening within 30 days are complimentary. Major structural repairs and services outside the applicable complimentary period are assessed case by case and may be offered at material and labour cost.

Exclusions and non-returnable items

Custom-designed, personalised, or engraved jewelry cannot be returned or exchanged for change-of-mind reasons. Defect and damage claims remain subject to verification and the applicable written order terms.

Gold and silver coins or bullion are final sale and non-returnable because their value follows live bullion market movements.

Any piece resized, repaired, or altered by a third-party jeweller is not eligible for return, refund, or exchange.

International orders: private case-by-case procedure

International orders are arranged privately and are not covered by the automatic domestic 15-day return or exchange procedure. Eligibility and available remedies are determined case by case based on the destination country, item type, condition, customs and import requirements, insurance availability, payment route, and the written order confirmation.

Before accepting an international order, the concierge will confirm the applicable return, exchange, repair, maintenance, shipping, customs, duty, insurance, and refund terms in writing.

How to request service

Email [email protected] with the order number, customer email, delivery date, a description of the request, and clear photographs or an unboxing video where relevant. Do not wear, resize, repair, clean, or alter the piece before the review is complete. Do not ship an item until Vaama Gems provides written instructions.